Privacy Policy

01. Commitment to User Privacy

Trust Ora values user confidentiality and security above all else. This Privacy Policy outlines how information is collected, processed, and safeguarded when interacting with our platform, virtual card generation pipelines, and wallet security services.

02. Information Collection & Usage

To deliver secure cold vault infrastructure and support desk resolution, we may collect minimal necessary information, including:

• Registered account email address and wallet identifiers.
• Inquiry details submitted via the Help Desk contact form.
• Encrypted KYC document submissions when requested for regulatory verification.

03. Zero Storage of Private Keys

We strictly enforce a non-custodial zero-knowledge storage policy regarding private key material. Your seed phrases and private keys are processed locally on device endpoints or air-gapped hardware layers and are never stored or transmitted in plain text across central servers.

04. Data Encryption & Protection

All data exchanges between client web interfaces and backend nodes are encrypted using TLS 1.3 encryption protocols. Customer support communications and identity documents are stored in secure, encrypted data repositories protected against unauthorized access.

05. Third-Party Disclosure

Trust Ora does not sell, trade, or monetize personal information. Data is shared exclusively with necessary infrastructure providers (such as card issuance partners and node validation providers) solely to execute authorized transaction instructions.

06. Contact Us

For inquiries regarding our privacy standards or data protection practices, please contact our privacy desk at info.trustora@gmail.com or via our Help Desk.